STUDIO POLICIES

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All prices are listed in Canadian Dollars.

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STUDIO PICKUP 

287 Erskine Avenue, Toronto ON, M4P 1Z6

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• To pickup your order at the studio, please select "Pick up in store" at checkout.  We will send you an email to arrange a convenient pick up time once your order is ready.

 

SHIPPING 

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• Orders are generally shipped within 24 hours (Monday - Friday) using Canada Post. Canada Post's delivery standard is 2 - 7 days within Canada.

• A Flat rate shipping fee of $10 applies to orders under $75, shipping within Canada.

• Shipping within Canada is FREE for orders $75 and over.

• Flat rate Shipping to the continental United States is $20.

• Please contact Heartfelt to arrange International Shipping.

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RETURNS  

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• There are NO returns on Clearance Items.

• There are NO returns on cut wool, foundation cloth or special order items.

• Items qualifying for return should be dropped off or mailed to the Heartfelt Studio within 5 weeks of the purchase date. 

• Items for return must be in their original condition.

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